From time to time it will be necessary for you to contact the Talkingtech Support Desk and we want to make this as straight forward for you as possible. The information contained in this information sheet will assist you in this process.
Your first point of contact is via email. This ensures that we receive from you all the information we need to get started on dealing with your request. You can contact Talkingtech Support at the following email address:
support@talkingtech.com
When contacting us please provide the following information:
• Your name
• Your contact phone number
• Your email address
• Your company’s name
• The nature of your request / service issue
• An accurate fault description, including the time it started or was first noticed
• If relevant, any phone numbers related to the fault
• For library systems, the patron barcode
• Please indicate if this request is urgent / moderately urgent / non urgent
