Financial Services
So, you are a financial services company. How can TALKINGtech solutions help you?
Use our COLLECTIONS solution to provide your customers with a friendly reminder that they have an outstanding balance due on their account. We can provide automated payment options for your customers and even facilitate continuous credit / debit card set up.
Use our MARKETING solution to provide your customers with a variety of message types. For example, you may wish to welcome customers to your business upon acquisition. You may wish to inform your customers of special insurance deals you are offering, or new online banking functionality. You can also use this solution to facilitate a loyalty programme opt-in. The use of our versatile technology is simply as great as your imagination and specific needs.
Use our SURVEY solution to measure customer satisfaction and contact centre agent performance soon after an interaction between your customer and one of your team. The results will help your financial services company increase first call resolution (and therefore reduce repeat calls and churn). Increases in Service Level and a reduction in average handling time will assist in driving down the cost to serve your customers. Also use this solution to conduct market research and harvest data.
Use our NOTIFICATIONS solution to inform customers of a general or personalised announcement that you wish to make. Maybe you need to inform your customers that your banking website is down for maintenance or that their insurance policy is about to expire.
Our Campaign Manager webtool allows you to securely view and manage your TALKINGtech profiles at your own convenience. This fantastic tool provides a simple graphical interface that allows you to control many aspects of work and is designed to easily scale from small bodies of work to large multi-department, multi-file dialling.
OUR SOLUTIONS
Our range of solutions can help you send notifications, collect debt and overdue items, undertake marketing campaigns, measure customer satisfaction and gather data.