Local Government
So, you represent local government. How can TALKINGtech solutions help you?
Use our COLLECTIONS solution to provide your customers with a friendly reminder that they have an outstanding balance due on their council tax or housing rent account. We can provide automated payment options for your customers (for example, payment fines) and even facilitate continuous credit / debit card set up.
Use our MARKETING solution to provide your customers with a variety of message types. For example, you may wish to welcome customers to your library. You may wish to inform your customers of a transportation price change. The use of our versatile technology is simply as great as your imagination and specific needs.
Use our SURVEY solution to measure customer satisfaction and contact centre agent performance soon after an interaction between your customer and one of your team. The results will help your contact centre increase first call resolution (and therefore reduce repeat calls and churn). Increases in Service Level and a reduction in average handling time will assist in driving down the cost to serve your customers. Also use this solution to conduct market research and harvest data.
Use our NOTIFICATIONS solution to inform customers of a general or personalised announcement that you wish to make. Maybe you need to visit the home of your customer? Use our solution to communicate / confirm appointment reminders and we can even facilitate the actual scheduling to help you avoid arriving and your customer not being present! Additionally, use our technology to get your customers confirming their appointments with you, as in the health service for example.
Our Campaign Manager webtool allows you to securely view and manage your TALKINGtech profiles at your own convenience. This fantastic tool provides a simple graphical interface that allows you to control many aspects of work and is designed to easily scale from small bodies of work to large multi-department, multi-file dialling.
Use our LIBRARY solution to connect with your patrons 24 hours a day, 7 days a week and provide a personalised reminder to help and prompt them to complete a number of actions including returning overdue items and collecting reserved items. Imagine you have an employee that is unbelievably multi-skilled. They’re the most informative customer services person, the most organised assistant and are supremely efficient at maintaining your database. Now imagine they can perform thousands of tasks simultaneously all day and night, with a perfect attitude. LIBRARY is that employee.
OUR SOLUTIONS
Our range of solutions can help you send notifications, collect debt and overdue items, undertake marketing campaigns, measure customer satisfaction and gather data.