Telecommunications
So, you are a telecommunications company. How can TALKINGtech solutions help you?
Use our COLLECTIONS solution to provide your customers with a friendly (or barred customers) reminder that they have an outstanding balance due on their landline / mobile / broadband account. We can provide automated payment options for your customers and even facilitate continuous credit / debit card set up. Provide your customers with high usage warnings whenever their voice minutes, data allowance or SMS volumes approach a pre-agreed number.
Use our MARKETING solution to provide your customers with a variety of message types. For example, you may wish to welcome customers to your business upon acquisition, or offer an upgrade. You may wish to inform your customers of a rate plan change, or migrate them onto a different price plan. You can also use this solution to facilitate a loyalty programme opt-in. The use of our versatile technology is simply as great as your imagination and specific needs.
Use our SURVEY solution to measure customer satisfaction and contact centre agent performance soon after an interaction between your customer and one of your team. The results will help your telecommunications company increase first call resolution (and therefore reduce repeat calls and churn). Increases in Service Level and a reduction in average handling time will assist in driving down the cost to serve your customers. Also use this solution to conduct market research and harvest data.
Use our NOTIFICATIONS solution to inform customers of a general or personalised announcement that you wish to make. Maybe you need to visit the home of your customer in order to install / repair telephone equipment. Use our solution to communicate / confirm appointment reminders and we can even facilitate the actual scheduling to help you avoid arriving and your customer not being present!
Our Campaign Manager webtool allows you to securely view and manage your TALKINGtech profiles at your own convenience. This fantastic tool provides a simple graphical interface that allows you to control many aspects of work and is designed to easily scale from small bodies of work to large multi-department, multi-file dialling.
OUR SOLUTIONS
Our range of solutions can help you send notifications, collect debt and overdue items, undertake marketing campaigns, measure customer satisfaction and gather data.