Take a look at some of the exceptional work TALKINGTECH has undertaken for its clients and how self-service and multi-channel payments can revolutionise the collections process.
Telco customers often feel that the payments and collections channel is disjointed from the rest of the brand experience. A tailored collections experience can turn what was traditionally a negative process into a rewarding one.
Unlike the retail sector, where passion and emotion drive most decisions, customers rarely jump at the chance to hand their money to a utility provider. Improvements to the customer journey can be made with frictionless payment solutions.
The customer journey in banking can be one of the longest in the brand-to-customer ecosystem, possibly lasting from pocket money to pension. If a customer misses a payment or is in danger of missing one, then this can often be a defining moment in the relations a customer has with their bank.