LIBRARY
We’ve re-written the book on how libraries and patrons communicate.
i-tiva is TALKINGtech’s automated interactive communication solution for libraries.
A connection to your users 24 hours a day, 7 days a week and a personalised reminder to help and prompt your users to complete a number of actions. This includes returning overdue items and collecting reserved items.
Our i-tiva solution is very versatile in that it fully integrates with major LMS / ILS systems ensuring flexibility across multiple library systems.
Our CONNECT (Inbound) solution allows library users to call in and access their library account over the phone, with no staff involvement, 24 / 7.
Registered users can access account specific information (such as account status) and can even take actions such as renewing items. This automatic and efficient self-service process ‘frees up’ the time of library staff and continual access extends the hours of library service to the library user.
Our MESSAGE (Outbound) solution efficiently delivers library notifications to library users such as overdue or reserve collection notices. This is an effective gentle way of reminding customers that, for example, their books are overdue or that their reservations / holds have arrived.
The system calls the library users and delivers a high quality courteous message according to the library’s specific requirements, including language. Information is delivered faster and cheaper than the traditional postal method with accurate proof of delivery provided.
SMS
Billions of text messages are sent every day with the number set to increase even more! Automated voice can be complemented by SMS providing choice for your users and we also offer a ‘QuickText’ tool that allows you to send many SMS message via your own PC desktop. You can enjoy all the benefits of MESSAGE using text technology.
If you don't believe us, please see our LIBRARY Case Studies.