Take a look at some of the exceptional work TALKINGTECH has undertaken for its clients and how self-service and multi-channel payments can revolutionise the collections process.
Telco customers often feel that the payments and collections channel is disjointed from the rest of the brand experience. A tailored collections experience can turn what was traditionally a negative process into a rewarding one.
Unlike the retail sector, where passion and emotion drive most decisions, customers rarely jump at the chance to hand their money to a utility provider. Improvements to the customer journey can be made with frictionless payment solutions.
The customer journey in banking can be one of the longest in the brand-to-customer ecosystem, possibly lasting from pocket money to pension. If a customer misses a payment or is in danger of missing one, then this can often be a defining moment in the relations a customer has with their bank.
TALKINGTECH's 'Pay by SMS' is a PCI-compliant payment solution for customers with a payment due or those in collections. With Pay by SMS, customers can use pre-registered debit or credit payment cards to easily and quickly pay their outstanding bills.
Webpay is a one-click, personalised payment channel that delivers mobile and web-based options for bill payments and collections. Organisations can now offer their customers a branded, intuitive payment portal, fully-optimised for mobile, tablet and desktop, that makes bills easier and quicker to pay.