The power of voice
i-tiva, from TALKINGTECH, is an automated interactive communications system used by over 600 libraries around the world.
Libraries increase productivity, speed up returns and reduce overheads
- Libraries deliver personalised library notifications with i-tiva’s MESSAGE service.
- i-tiva SMS allows libraries to communicate with users via an accessible and widespread channel.
- Faster notification for quicker returns and collections.
- Self-service technologies increase productivity of library staff.
- Proof of delivery.
- Fully integrates with major LMS / ILS.
Library users enjoy an enhanced, 24/7 service
- i-tiva’s CONNECT service allows library users to access their library account via an interactive telephone messaging system, 24/7.
- Users are prompted in an effective, gentle way of overdue books or that their reservations / holds have arrived.
- Library users can access key library services 24/7 with self-service technology.
- Users can choose how they interact with their library.
- Improved returns give users more choice.